Stuff from Quebec City, Canada

Friday, April 29, 2005

Rise of the machines

Technology made an other step this week. I received an automated call at my job from Bell Mobility. It was a message telling me to call them back at a certain number !?! The message went so fast that I did'nt have time to take the number. I was baffled for 5 minutes afterward, just thinking of what happened. What a lazy way to reach your customers ! It did'nt even say to whom the message was directed...

I got used to the automated call from Visa (a lot of peoples at my work seem to be in the red). It goes like this; "You have an important message, please hold the line" and it repeats itself forever. I make a point to protest when they finally take the line. They tell me that everybody is pissed off by their methods, but they're just employees and there's nothing they can do about it. I can imagine the poor guy with 10 calls waiting (the machine calls for him and puts peoples on hold).As soon as he hangs-up with a customer, an other one is ready...

Someday, we'll be forced to have machines to take care of other machines (like a personal assistant of some sort).

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